If you believe your ReadyCARD® has been lost or stolen or that someone has accessed or may access money from your ReadyCARD without your permission,
CALL US IMMEDIATELY AT 1-800-506-0630.
When you call, please have the following information available:
Your card account number if you purchased a ReadyCARD, or the cardholder information for the lost ReadyCARD - (name, address, phone number, date of birth and government issued identification number)
Reporting your card lost or stolen will prevent further use of any existing money on the card account. Calling us is the best way to limit your possible losses. A replacement ReadyCARD will be issued and any available balance (less the replaced card fee -- see the Cardholder Agreement for current fee) will be moved to the new ReadyCARD. As long as the lost or stolen ReadyCARD is reported immediately, you will not be responsible for any unauthorized merchant charges.
Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
Under Mastercard’s Zero Liability Policy, your liability for unauthorized transactions on your Mastercard-branded Card is $0.00 if you notify us promptly upon becoming aware of the loss or theft, and you exercised reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This policy limiting your liability does not apply to debit transactions not processed by Mastercard, certain commercial transactions, or unregistered cards.